NetSuite SuiteCommerce InStore gives retail businesses a powerful solution that brings the physical and digital shopping experiences together in a unified, cloud-based commerce platform. Sales associates can be equipped with mobile devices that offer comprehensive customer and inventory information, enabling them to engage customers in the most effective way. In turn, this will deliver a satisfying shopping experience and drive more sales.
NetSuite SuiteCommerce InStore Benefits
- Engage shoppers by delivering a holistic shopping experience that is seamless and highly personalised.
- Eliminate inefficient integrations between disparate systems by natively unifying your point-of-sale and eCommerce systems, tied to the wider operational business solution via cloud-based platform.
- Give in-store associates the tools and information they need to effectively engage and assist potential customers.
- Support expansion from a single deployment.
- Boost profits with a greater range of product choices and improve convenience with goods in an ‘endless aisle’.
Omnichannel Servicing
Create wishlists in one channel and transact in a different channel for a seamless experience. Features include finding items in any location, gaining visibility into product wishlists and saved carts and making choices about delivery or in-store pickup.
You get a 360-degree view of the customer with comprehensive information, including average spend, average time between transactions, customer loyalty, statistics, activity and more. You gain full visibility of orders that are started or completed in any channel.
Optimised for Mobility
SuiteCommerce InStore provides a full-featured POS whereby you can carry out traditional point-of-sale transactions swiftly and easily. Deployment can be done anywhere with commoditised software and hardware delivered via the cloud to substantially reduce costs associated with TCO and roll-out.
The entire solution is user-friendly and utterly mobile. A tablet user interface and fully responsive design technology provide intuitive digital servicing and selling capabilities for the full range of devices, meaning your staff can engage customers anytime and anywhere in the store.
The system can be configured with a range of security settings relating to specific roles. This means administrators, managers, merchandising managers, clerks and bookkeepers, will all have their own roles and permissions. You define these roles and access permissions for maximum security at all times.
Digital Sales
With dynamic merchandising, you can present cross-sells, upsells and recommendations for related products. These can be based on merchant-driven rules like ‘bought-also-bought’ patterns, location and more. This means even new employees without a thorough knowledge of the product range can upsell and cross-sell with ease.
You will be provided with real-time visibility of the availability of products across the entire enterprise to maximise sales. Real-time sales reporting can also be viewed, based on factors like time, item and tender type.
Challenges Solved by NetSuite SuiteCommerce InStore
Poor Customer Service
Sales associates can access things like customer preferences, interactions and sales history. This will equip them with insight into every customer’s tastes, enabling them to offer more personalised experience and recommendations.
Disparate Shopping Experiences
The in-store and online buying journey can be unified from the customer’s perspective. This results in a single source of data relating to customers, orders and inventory.
Location Restrictions
With mobile point-of-sale technology, retailers are empowered to take their business wherever they want to, as long as an internet connection is available. This means you could head out to trade shows and open temporary pop-up shops to extend your reach.
Limited Fulfilment Options
When you give yourself companywide inventory visibility, you enable yourself to fulfil orders from stock located anywhere. Draw from supplies in other stores, warehouses or from different suppliers to ensure you never lose a sale.
Swift Time to Value
NetSuite has had tens of thousands of successful deployments worldwide, and the knowledge gained from this has been poured into a set of leading practices for implementation. The result is that deployment can be swift and bring about faster time to value, making NetSuite go live in a predictable timeframe.
NetSuite SuiteCommerce InStore provides businesses with endless possibilities to increase revenue by capturing more sales opportunities. Employees feel empowered with the confidence they need to convert every sales opportunity into a sale, whilst maximising revenue through effective upselling and cross-selling.
If you’re a retailer and interested in understanding what NetSuite could do for your business, you might also find these articles useful;
- What is NetSuite and how does it work?
- Is NetSuite affordable for small businesses?
- NetSuite SuiteCommerce – B2C Ecommerce Made Easy
- NetSuite B2B Ecommerce (SuiteCommerce Advanced)
Why choose Eventura to deliver your NetSuite ERP Project?
As an official NetSuite solution provider, we have successfully delivered countless NetSuite implementations. Our expert team of business analysts, developers, consultants, technicians and support staff can guide you through your entire project, from initial scoping through to implementation and on-going support.
We believe that NetSuite offers its customers a comprehensive suite of products that can digitally transform their businesses, replacing a range of disparate systems and softwares with one unified solution to business management.
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