Office Hours: Mon-Fri, 8.30am-5pm

NetSuite SuiteCommerce – B2C Ecommerce Made Easy

NetSuite SuiteCommerce is an eCommerce solution based in the cloud enabling B2C (and B2B) retailers to deliver high-quality, engaging online experiences. It is a feature-rich solution that is very user-friendly, empowering you to manage your site with simple drag-and-drop tools and improve it with various extensions.

SuiteCommerce is the link between eCommerce and the core NetSuite business management system. It offers a singular, centralised view of critical business data relating to:

  • Customers
  • Inventory
  • Orders
  • And More

You will get real-time visibility of your entire business whilst driving relevant and personalised experiences to great effect.

 

Benefits at a Glance

 

  • A complete eCommerce solution that facilitates engaging experiences on all devices
  • Reliable SaaS managed upgrades with no possibility of version lock
  • Manage your B2C eCommerce on one platform that supports different brands, currencies and languages
  • Unify ecommerce with NetSuite ERP, CRM and order and inventory management

 

Your Store

 

Your business relies on your brand and SuiteCommerce offers powerful design capabilities to stay true to your brand. Pre-built, responsive design themes are a great starting point to get up and running quickly. There is an ever-growing pool of commerce extensions and a wide range of features, such as:

  • Elastic site search
  • Faceted navigation
  • Facility to save shopping carts and create lists

 

It couldn’t be easier for your customers to discover, learn about and purchase your products.

 

Unique Architecture

 

You will never need to migrate your commerce solution again. SuiteCommerce is a multi-tenant SaaS cloud platform, meaning your site can be maintained easily with no version lock. New features and improvements are automatically at your disposal with every release. With the single-page architecture and a rich network for content delivery, you can provide a fast site experience for increased engagement and conversion.

 

Manage Your Site

 

Pages and content can be edited and managed with simple drag-and-drop tools. You can also work on more than one version of your site simultaneously before scheduling future deployments based on the needs of your business.

 

Marketing

 

Drive conversions and sales with flexible tools for promotion and coupons. The platform uses AI to present smart product recommendations based on predictive algorithms that show your customers related items based on their individual habits alongside merchant-driven rules like best sellers and browsing behaviour. Brand enthusiasts can share content to their social networks and provide product reviews using tolls within your site.

 

Search Engine Optimisation (SEO)

 

Get every element of your pages right for SEO purposes with a customisable H1, meta title and description, meta tags, URL links and Schema.org markup for an increase in clickthrough rates.

 

Customer Accounts

 

Your customers will be able to easily check things like order history and status online. There are also specific functions for B2B buyers, such as:

  • Quote generation
  • Ordering from personalised catalogues
  • Checking outstanding and available balances
  • Paying invoices

 

Business Insights and Analytics

 

You get the power to configure dashboards that facilitate the creation of reports and various insights into aggregate website behavioural data. This means:

  • Visits
  • Page Views
  • Searches
  • Search Requests

 

You can also access individual shopper activity for insights like date of last visit, items browsed/cart additions, acquisition source, etc. There are reliable integrations with Google Analytics and Google Tag Manager.

 

Purchasing, Payment and Shipping

 

Offer a range of payment options for your customers, including credit cards, invoicing, gift cards and promo codes. The shopping experience is secured from end to end with HTTPS support and integrations with common payment gateways. This means real-time credit card processing compliant with PCI DSS and multi-level fraud protection. Delivery is facilitated with smooth integrations with carriers to produce printed shipping labels and automated tracking.

 

International Sites

 

With SuiteCommerce, you have support for multiple languages, currencies, international shipping prices, tax regulations and customs documents. All of this, and multi-subsidiary reporting, can be easily consolidated from within the platform.

 

Features of NetSuite Commerce

 

The commerce solutions from NetSuite come together to unify multi-location, multi-channel businesses. Everything is covered from eCommerce to POS, order management to financials and inventory so you can focus on delivering for your customers.

 

Ecommerce

 

Provide a B2C site for your customers that delivers the personalised and engaging experiences they expect from you, leveraging all the features described above.

 

Point of Sale (POS)

 

With SuiteCommerce InStore mobile POS, you have all the traditional point of sale capabilities. This includes things like cash and carry and returns and exchanges. But you also get access to complete customer and inventory information so that your associates can engage shoppers more effectively, as well as drive sales and deliver a satisfying experience.

 

Inventory Management

 

Optimise your inventory with company wide, real-time visibility. Keep track of inventory in warehouses, retail outlets, drop shippers, pop-up stores and 3PLs. This keeps overstocks to a minimum whilst capturing more sales and ensuring your customers see the most profitable products.

 

Order Management

 

Orders can be managed from multiple channels in a single place for a ‘buy and fulfill anywhere’ experience. Gain real-time visibility over any location and process orders more quickly for greater customer satisfaction and reduced operating costs.

 

Customer Relationship Management (CRM)

 

Siloed data sources can be unified into a single repository for a holistic view of customers across channels. You will capture their preferences, interactions and transactions, developing robust customer profiles to deliver consistent service, personalise marketing and create targeted promotions.

 

Connectors

 

Synchronise data around inventory, order and fulfillment in NetSuite across all points of sale using prebuilt connectors from within NetSuite.

 

Final Thoughts

 

NetSuite has developed its solutions from experience accumulated over tens of thousands of deployments all around the world over two decades. This has enabled them to create a set of leading practices with a clear path to success. You will get rapid business value and establish your NetSuite-based system in a predictable timeframe.

Implementations are intelligent and happen in stages, beginning with sales and eventually covering the entire customer lifecycle. There will be continuity from sales to services to support, and you will enjoy fast time to value with a well-planned and executed deployment.

 

Why choose Eventura to deliver your NetSuite Project?

 

As an official NetSuite solution provider, we have successfully delivered countless NetSuite implementations. Our expert team of business analysts, developers, consultants, technicians and support staff can guide you through your entire project, from initial scoping through to implementation and on-going support.

If you would like to speak to one of our NetSuite experts, you can request a free call back here.

You May Also Like…

Order-to-Cash Explained

Order-to-Cash Explained

Businesses must process customer orders using efficient processes to get paid for them promptly. The order-to-cash...