IT support TotalCare
Your computer system no longer just supports your business — it enables the entire business to function. That's why selecting the right IT support partner is one of the most important business decisions you'll make.
This is our premium standard service offering and builds on the previous two services. It is aimed at more complex systems infrastructure, typically where there are more than one server or site. We will access your systems topology and provide a fixed fee, all inclusive service to look after your servers , clients and user questions. Whilst this is reviewed on an annual basis, you are safe in the knowledge that your IT support costs are fixed and measurable. There are, of course, exclusions such as additional machines and equipment but these are clearly stated in your Total Care Agreement.
Having just one systems support partner to look after your IT network makes sense, but there are not many people who can do that for you.
A support partner with the expertise to support your entire organisation is essential — Eventura provides customers with a reliable system as well as faster resolution of problems.
Proactive IT support
Eventura Total Care support turns conventional IT systems support into something extraordinary. It allows organisations to become more productive and efficient as Eventura are immediately alerted of any problems, allowing us to provide pro-active support. This pro-active support minimises disruption to client organisations as our expert team members are often aware of issues before clients are and can then resolve any issues. Unlike other IT Systems Support companies, Eventura offer a proactive service, allowing for maximum efficiency and reduced amount of time wasted for each client.
24x7 monitoring will:
- Check that your server is up and running.
- Check that you can connect to the internet.
- Check any or all of your Windows® Services, vital components of your server’s operating system. Services provide, well, vital services that allow you to logon to your network, access the internet, even print your work.
- Ping various network devices or remote offices that you need to do your work.
- Check TCP ports on your network, on other networks or at your ISP. If any of these ports are failing to respond, you may be unable to connect and do your job.
- Check disk space to ensure it is below a set threshold.
- Check RAID devices to ensure that all disks are functioning correctly and data is safe.
- Check your website to ensure it’s up and running and serving your customers.
- Check other devices using SNMP.
We are very focused on saving you money. Our Total Care Support service costs no more than most time and materials services and spots problems before they can have an impact on your business, giving you time to plan equipment replacement and shop around for the best prices.
We hope that we can be your long term partner for systems support and information technology. Eventura, making common sense out of business computing.