Supported by experts
With over 15 years of providing IT support to SMB and Enterprise clients, we understand just how much customers rely on technology to carry out their day to day tasks.
When something isn’t working quite as expected, issues need to be resolved quickly and by someone who cares.
Delivering award-winning IT support
Our fully managed and accredited Service Desk is the main point of contact for customers facing technical issues, or requiring help in using their solutions. Customers can get on with their day-to-day business, whilst our experts take care of maintaining their technology investment and supporting their users.
About the Service Desk
Our support teams are highly capable and trained to be able to identify and quickly resolve issues. We have invested in the best technology systems that allow us to be prompt and accountable. In many cases our software tools can alert us to issues before you know about them allowing us to efficiently plan solutions.
Multiple contact methods
Our team are easy to contact, with three different methods: phone, email and the dedicated customer portal where you can raise and manage your support requests.
Clearly defined SLAs
Every customer receives a clearly defined SLA to ensure that issues are resolved quickly, in line with the impact they are having on our customer’s business. If an issue is severe and might impact your operations, be rest-assured that our team knows this, and will take speedy and appropriate action.
A team that care
With over 15 years in providing IT support and with many long-serving team members, we have a genuine addiction to helping people, not just when things go wrong but all the time. For us this isn’t just a job it’s a passion.
IT & Cyber Security News
What is multi-factor authentication, and how does it protect you online?
Multi-factor authentication (MFA) is a security measure that requires users to provide additional information beyond their username and password to access an account. This additional information can include a one-time code sent to the user's phone or email or a...
What is a cybersecurity audit?
Protecting your data is absolutely vital to your business survival. Data breaches are not something that only happens to larger organisations. In fact, around 88% of UK companies lost crucial business data in 2020. Every day, there are 65,000 attempts to hack into the...
How secure is NetSuite?
NetSuite application and operation security exists to prevent unauthorised network and service connections. It is able to distinguish between these and customer connections to ensure access to NetSuite is legitimate and safe. It starts with robust encryption, strong...
