Supported by experts
With over 15 years of providing IT support to SMB and Enterprise clients, we understand just how much customers rely on technology to carry out their day to day tasks.
When something isn’t working quite as expected, issues need to be resolved quickly and by someone who cares.
Delivering award-winning IT support
Our fully managed and accredited Service Desk is the main point of contact for customers facing technical issues, or requiring help in using their solutions. Customers can get on with their day-to-day business, whilst our experts take care of maintaining their technology investment and supporting their users.
About the Service Desk
Our support teams are highly capable and trained to be able to identify and quickly resolve issues. We have invested in the best technology systems that allow us to be prompt and accountable. In many cases our software tools can alert us to issues before you know about them allowing us to efficiently plan solutions.
Multiple contact methods
Our team are easy to contact, with three different methods: phone, email and the dedicated customer portal where you can raise and manage your support requests.
Clearly defined SLAs
Every customer receives a clearly defined SLA to ensure that issues are resolved quickly, in line with the impact they are having on our customer’s business. If an issue is severe and might impact your operations, be rest-assured that our team knows this, and will take speedy and appropriate action.
A team that care
With over 15 years in providing IT support and with many long-serving team members, we have a genuine addiction to helping people, not just when things go wrong but all the time. For us this isn’t just a job it’s a passion.
IT & Cyber Security News
How to Choose the Right Business Phone System
When exploring options for business phone systems, you have several decisions to make. The first is the kind of system you want, with options like landline, VoIP or virtual systems, and where you want to host the equipment. There are on-premise and cloud-hosted...
IT Audits Explained
What is an IT audit? An IT audit is a comprehensive investigation and evaluation of current IT infrastructure, as well as relevant policies and operations. By carrying out an IT audit, an organisation can determine if its existing IT systems are sufficient for...
ICO Issues Large Fine to a Construction Company for Cybersecurity Failings
The Headline The Information Commissioner’s Office (ICO) has issued a £4.4 million fine to Berkshire based construction firm Interserve Group Ltd for failure to keep its employee data secure. The ICO concluded that Interserve Group Ltd did not put the...
