Existing Customer?

w

SERVICE DESK

CALL NOW

Managed IT Services

IT Support

Home » IT Support

Supported by experts

With over 15 years of providing IT support to SMB and Enterprise clients, we understand just how much customers rely on technology to carry out their day to day tasks.

When something isn’t working quite as expected, issues need to be resolved quickly and by someone who cares.

Delivering award-winning IT support

Our fully managed and accredited Service Desk is the main point of contact for customers facing technical issues, or requiring help in using their solutions. Customers can get on with their day-to-day business, whilst our experts take care of maintaining their technology investment and supporting their users.

About the Service Desk

Our support teams are highly capable and trained to be able to identify and quickly resolve issues. We have invested in the best technology systems that allow us to be prompt and accountable. In many cases our software tools can alert us to issues before you know about them allowing us to efficiently plan solutions.

Multiple contact methods

Our team are easy to contact, with three different methods: phone, email and the dedicated customer portal where you can raise and manage your support requests.

 

Clearly defined SLAs 

Every customer receives a clearly defined SLA to ensure that issues are resolved quickly, in line with the impact they are having on our customer’s business. If an issue is severe and might impact your operations, be rest-assured that our team knows this, and will take speedy and appropriate action.

A team that care 

With over 15 years in providing IT support and with many long-serving team members, we have a genuine addiction to helping people, not just when things go wrong but all the time. For us this isn’t just a job it’s a passion.

IT & Cyber Security News

Cyber Security for Construction Businesses

The National Cyber Security Centre (NCSC) has recently partnered with the Chartered Institute of Building (CIOB) to produce expert guidance, aimed at helping small to medium sized construction businesses protect themselves against cyber threats. The NCSC is part of...

Why Choose SD-WAN as a Managed Service?

As an unprecedented pandemic swept the globe in 2020, businesses were forced to change the way they worked and change it fast. Entire workforces were emptied out of traditional offices to work remotely from home, and data and workloads were moved into the cloud in...

The BT Analogue Phone Switch Off

By 2025, BT has announced that all analogue phone services will be terminated. Work has already begun on moving their customers from the analogue Public Switched Telephone Network (PSTN) and Integrated Digital Service Network (ISDN) to a fully digital network. From...

M
w

Talk to us

0333 240 9945

Send an Email

hello@eventura.com