Frequently Asked Questions

You can contact our Service Desk team via phone – 0333 240 9946, email servicedesk@eventura.com, or through your online client portal. We also offer extended support packages for businesses that require assistance outside of standard working hours.

We work with a variety of industries, including finance, legal, manufacturing, construction, hospitality, not-for-profits and professional services. Our team understands the specific requirements and regulations for these industries, helping us to tailor services for technology and ERP solutions.

Our managed IT services provide proactive monitoring, maintenance, and management of your IT infrastructure. We handle everything from patch management to security updates and troubleshooting, allowing your team to focus on business growth.

Yes, we offer a full suite of cloud services, including cloud migration, management, and security. Whether you need a public, private, or hybrid cloud solution, we can help you make the most of cloud technology.

We prioritize urgent issues and aim to resolve most problems remotely within a few hours. For more complex cases, our engineers may have to visit your site. We offer Service Level Agreements (SLAs) to ensure timely support based on your business requirements.

Our cyber security services include threat detection, network monitoring, vulnerability assessments, breached credentials, simulated phishing and cyber awareness training for your staff on best practices. We also help businesses achieve Cyber Essentials certification for enhanced protection.

We recommend a multi-layered approach, including firewalls, endpoint protection, regular system updates, and employee training on phishing and other common cyberattacks. Our team will assess your current security setup and implement measures tailored to your needs.

Yes, we can help with your GDPR compliance, assessing your data storage, access controls, and security measures meet the necessary legal requirements. This includes regular audits and updates to your policies and systems.

ITIL (Information Technology Infrastructure Library) is a set of best practices for delivering high-quality IT services. It helps ensure that IT processes are aligned with business needs and that services are delivered efficiently. By using ITIL principles, we ensure a systematic approach to IT service management, reducing downtime and improving service quality.

Yes, our IT support services are based on ITIL best practices. We focus on continuous improvement, service desk management, incident and problem management, and change management to ensure your IT environment is stable and responsive to business demands.

Incident management is the process of quickly restoring normal service after an unexpected disruption. We use ITIL-based incident management to minimise downtime, identify the root cause of issues, and ensure they don’t recur, helping to keep your business running smoothly.

Change management is the process of planning and implementing changes in your IT systems with minimal disruption. This includes hardware and software upgrades or any other modifications. By following ITIL’s structured change management process, we reduce the risk of downtime and ensure that all changes are thoroughly tested and communicated.

While incident management focuses on restoring service quickly, problem management aims to identify and eliminate the root cause of recurring issues. This helps prevent future incidents, leading to improved service reliability. Our ITIL-based problem management process ensures long-term solutions to IT challenges.

A Service Level Agreement (SLA) is a contract that outlines the expected level of service, including response and resolution times. We offer SLAs to ensure that your business receives the appropriate level of support based on your unique needs and priorities.

We recommend regular daily backups to ensure that your data is secure and up-to-date. For critical business data, we suggest implementing automated cloud backups for additional protection.

We aim to respond to all inquiries within the same business day. For urgent requests, please call us directly for a faster response.

Yes! We’re happy to discuss your needs and explore how our solutions can support your business. Get in touch with our team to find the right fit.

We provide tailored support to SMEs across multiple industries, with deep expertise in construction, fashion, retail, manufacturing, hospitality, non-profits, and professional services.

Our experts review your existing systems, discuss your challenges, and explore your future goals. Based on this, we recommend the best-fit solution – whether it’s Sage, NetSuite, specific technical services to support your long-term success.

Our offices are in Bolton, Milton Keynes, and Teesside in the UK, with an additional location in Saint Paul’s Bay, Malta. While based in these locations, we support businesses across the UK and internationally.

We know that switching IT or ERP providers can feel daunting, but it doesn’t have to be. Our team manages the transition, starting with a thorough assessment of your current setup. We minimise disruption, ensure a smooth migration from your current provider, and provide hands-on support throughout the process. With us handling the heavy lifting, you can focus on running your business with confidence

Cyber Essentials is a UK government-backed certification that helps businesses protect against common cyber threats by implementing essential security controls.

Most organisations can achieve Cyber Essentials within a few days to a few weeks, depending on their current security setup and readiness.

We provide a full range of services including Cyber Essentials certification, penetration testing, risk assessments, email security, backup solutions, and managed cyber security support.