The role of AI in the workplace has evolved far beyond that of a humble tool. As businesses centre their operations on AI automation, the role of AI has dramatically shifted. The growth of Agentic AI systems is proof of this. What started as bots completing minor tasks can now complete complex end-to-end business processes.
Copilot is Microsoft’s stake in the AI industry. While it includes a chat feature like Gemini or ChatGPT, it also lets you develop AI agents that do more than provide guidance. They execute multi-stage tasks without additional human input. Incorporating it into your business is even easier with native Microsoft 365 app integration.
Experts estimate that 1.3 billion AI agents will operate within organisations worldwide by 2028. Currently, most companies are in the experimentation phase of integration. Their utility is undeniable, and is changing what it means to be a ‘department’. So, why should you start to think of AI as a colleague, and not a tool?
What separates an AI tool from an AI colleague?
Not all AI models are created equal. While tools like ChatGPT and Gemini can be useful, only certain capabilities elevate AI from tool to teammate.
Contextual understanding of your organisation and its operations is key to being a worker. This way, the agent will deliver the work correctly. That can be through the working tone of voice, formatting work, or the company mission they are striving towards. Having an AI-powered agent hit the same targets as its human colleagues is key to its success.
Cross-functional collaboration lets Copilot agents work beyond the department they support in real time. Integrated AI agents operate across diverse data environments, making it even easier to collaborate with other departments. This creates a larger pool of data to pull from, making the agent even more efficient. Copilot agents can even work directly with governed data sources via Microsoft Graph, operating straight from the source.
Good Judgement: Copilot can perform multi-stage actions. You can assign the agent specific tasks to complete, or you can give Copilot the freedom to act proactively. Just like an eager team member, AI agents can identify potential issues from within the company database, and (depending on how much leeway you give it) take the initiative to act and fix the issue. AI has a thorough understanding of much of the information it accesses, enabling it to make informed recommendations to help you progress.
How do you benefit?
AI agents don’t just reduce the workload of your team; they redefine what your workforce is capable of. They are versatile and can take on a number of positions depending on what you need.
Reduce production times: No matter the project, having AI in your team will result in faster delivery. This means cutting out repetitive tasks, making informed decisions faster, and automating routine workflows.
Minimise mistakes, maximise quality: Use AI agents as bookends for any projects in development. Start a project using AI to create a rough first draft to guide human workers in developing the overall idea. Then, at the end, use it to troubleshoot the project and identify any potential issues before rollout.
Office collaboration: Having a cross-departmental AI tool with a bespoke database to draw from fosters a tight-knit workforce. Pulling information from across teams ensures teams complete work without creating it in isolation. The more Copilot learns from your business, the less fragmented your teams become.
Preparing for collaboration
Blindly integrating AI into your workflow can result in unclear guidance on how to use it. Your team should know exactly how AI will fit into your strategy. Then you can establish clear guidance on how to use it.
Establishing an AI-integrated workforce creates a cultural shift in the office and how you approach your operations. By making agentic AI a normal part of your team’s daily work, the internal attitude moves from “experimenting with AI” to “AI is a digital workforce member.”
Use the opportunity to address people’s concerns surrounding AI replacing people by creating new, human-led roles. Creating positions such as ‘AI Operations Lead’ drives productivity within your established team. In addition, it generates interest from high-level talent in the tech space.
It’s vital that your team feels comfortable with AI agents. Provide AI literacy training, encouraging employees to prompt AI agents, review their outputs, and develop an understanding of the new systems.
Eventura can support your business with thorough AI integration and onboarding. We see the value in Copilot and its automation capabilities and encourage any businesses interested to get in touch for more details. Transform your organisation’s operations with Eventura and Copilot.
