ITIL Framework


Eventura is an ITIL® certified Managed Service Provider, ensuring best practice in service delivery.

The Information Technology Infrastructure Library (ITIL® ) is an internationally recognised, best practice framework for IT Service Management. It focuses on aligning IT services with business needs, to demonstrate compliance and measure continual improvement.  The framework is based on a five-stage lifecycle:

  • Service strategy
  • Service design
  • Service transition
  • Service operation
  • Continual improvement

ITIL®  is the most widely adopted ITSM framework in the world, across both public and private sectors. Many organisations in industries other than IT have adopted the principles for their in-house IT teams as the framework brings multiple benefits:

  • Business and IT alignment
  • Transparent, realistic service levels
  • Consistent processes
  • Efficient service delivery
  • Improvement in services
  • Continual improvement


Each of the Eventura team members have participated in the ITIL®  Foundation course, to ensure that ITIL®  principles are implemented successfully across the entire business.