Introducing Eventura TechCare
TechCare is designed for clients that require full IT support. Our fully inclusive technical service, offering server and network support plus access to our service desk to resolve all your user questions.
TechCare is designed for clients that require full IT support. It begins with a network health check and security audit, allowing us to advise you on the current state of your IT systems and how this can be improved.
Then our fully inclusive service kicks in, offering server and network support plus access to our service desk to resolve all your user questions.
Unlike other IT systems support companies, Eventura offers 24x7 monitoring that ensures:
- your server is up and running.
- your internet connection is available.
- your Windows services, that allow network, internet and print access, are
- working properly.
- your networks and remote connectivity is up and running.
- your disks are working properly and you have sufficient disk space to run
- your backup and security processes are all working correctly.
- your website is up and running and serving your customers.
- your devices are all connected and operating properly.
Proactive IT support
TechCare is fully proactive support. It turns conventional IT systems support into something extraordinary, allowing you to become more productive and efficient.
We are immediately alerted of any problems, allowing us to provide proactive support, minimising disruption to you and your employees. Our expert team members are often aware of issues before you are and can then resolve them before you even notice.
Your TechCare agreement is reviewed on an annual basis, leaving you safe in the knowledge that your IT support costs are fixed and measurable.
We provide reports that allow you to view the time we’ve spent supporting the systems and highlighting any extra costs for work not included in the agreement.
TechCare, total support
Having one technology service provider that covers your entire IT support requirements delivers real benefits.
TechCare provides a fast resolution to all your problems at a cost that ultimately saves you money.
“A process that used to take 20 minutes is now done in 5. Our staff can now spend that time working on something else.”
Martin McQuaid, DH Welton