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Eventura provide a comprehensive range of Managed IT services, IT support and business systems to organisations throughout the North of England. Here are ten key reasons why our clients choose Eventura to build a long lasting relationship with as their IT partner.
1. We care
Along with the essential skills expected of a North West IT support company, Eventura team members are friendly, supportive and understanding with regards to the stress that you may be facing as a result of your IT system not working as you would like. The Eventura team have great experience and have been providing IT support and advice across all business sectors for a combined total of over 200 year’s. Each offer a helpful, common sense approach to business computing ensuring that all solutions and advice is clearly communicated without tech jargon.
Eventura understand how important a quick resolution of your IT issue is and will get you up and running again as soon as possible, allowing for the minimum amount of disruption to your organisation.
2. We listen
Our team members understand that experiencing IT problems can be a nightmare and are there to assist you with the issue, leading to a speedy resolution. Our team members listen with empathy and formulate a clear understanding of the issue in order to resolve it as quickly as possible.
Eventura take pride in having a personal approach to business, with team members taking the time to understand an organisation and the way in which it operates in order to provide the best solution for each client.
3. We are a complete technology service provider
Eventura is a North West complete technology service provider, offering a comprehensive range of IT solutions to organisations of all sizes. Our service offering includes Sage 50 and Sage 200 solutions, along with a multitude of Managed IT Services such as network infrastructure, cloud hosting, disaster recovery and business continuity planning.
Partnering with a local Telecoms company Open IP, Eventura have the ability to offer a complete solution to every client.
Regardless of your IT requirements, Eventura are able to help with expert advice which is tailored to suit each client.
4. We are local to you
In addition to our dedicated support desk team, Eventura have a team of First Line Support technicians that provide onsite IT Support in the North West covering areas such as: Bolton, Manchester, Liverpool, Warrington, Cheshire, Lancashire and the surrounding areas.
Operating predominantly within this area ensures that team members can be onsite quickly when needed, ensuring that you do not endure prolonged downtime.
5. We offer tailored solutions
Each of the solutions provided by Eventura are tailored to suit individual client requirements. Many other IT companies will look for issues solely from an IT perspective, however our team members will add to this through looking at the system in relation to what you wish to achieve as an organisation. Through working together effectively, Eventura will increase the efficiency and ROI for your organisation.
Eventura have three support offering levels for Managed IT Services as we understand that not one single service offering will be suited to each organisation. Each tier builds upon the previous, leading to a fully comprehensive support offering of TotalCare.
6. We offer proactive support
Eventura offer proactive IT support to every client with 24x7 monitoring for both servers and clients. Rather than waiting for you to notice that a system has failed, often involving time consuming issues for the client, Eventura 24x7 monitoring will alert team members to problems at client sites. This means that issues can be resolved with minimum and often no disruption to the organisation.
We are happy to complete a free network and security health check for you, with no obligation in order to assess the status of your current systems.
7. We offer daily monitoring
We will monitor and check the success of your IT systems and backup each day so that you are able to rest assured that your IT systems and data are in the best hands. Our team members can also offer further advice regarding offsite backup, disaster recovery and business continuity planning for your organisation.
8. We allow for transparency
Detailed reports and breakdowns may be requested at any time in order for you to view the work completed by our team members including the issue, the amount of time spent in resolving the issue and other detailed information such as future recommendations.
9. We have experienced, continually trained team members
All of the Eventura team members are subject to continual training in order to ensure that we offer the highest possible standard of service to each and every client. Each team member has a range of qualifications and experience in their specified fields in order to ensure that each client receives the best possible level of service.
10. We ensure secure, reliable support infrastructure
Our continual investment in training and newest technologies ensures that we offer each client a reliable and secure service. Eventura have numerous servers that are well maintained to ensure systems availability and fault tolerance. Many of our existing clients host their websites and email systems with Eventura as well as remote data backup services. As a trusted IT support company for over 10 years, you can rest assured that your business IT and systems will run smoothly with Eventura.